Processing and Shipping Timeframe
Our top priority is to ensure that you receive quality products and to ship your order as soon as possible. Orders are made on demand with small batches and shipped; due to the high volume of orders, it may take up to 5-7 business days to make and process orders and up to 5 days for shipping, plus a possible 2-day delay from carriers, which is unfortunately outside our control. International orders can take up to four weeks. Some orders may ship to you in multiple packages during this time, with tracking information provided.
Understand that this order cannot be canceled or modified after purchase once submitted.
- Acknowledge all shipping and address information entered is correct and cannot be edited after submission. Please double-check for any apt or suite # that needs to be added.
Canceling An Order
Understand that once submitted, this order cannot be canceled or modified.
- Acknowledge all shipping and address information entered is correct and cannot be edited after submission.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on backorder. Your remaining back-order items will be shipped separately as soon as possible with no extra shipping costs charged to you. If products are out of stock, we will refund your money.
Canadian Customs Regulations
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs Regulations
The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check the country and local regulations and policies of the receiving country and abide by those. It is the purchaser's responsibility to ensure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself due to regulations and taxes or duties. If the package is seized by customs for any reason and is not returned to us, we cannot issue a refund.
Incorrect Shipping Information
If a package is returned to Sycrece’s Beauty due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for a delivery, the customer will be responsible for the return shipping and redelivery costs. Sycrece’s Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Sycrece’s Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Sycrece’s Beauty will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged or missing an item upon arrival, you will have 2 days to notify the business, please email us at firstname.lastname@example.org with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Sycrece’s Beauty reserves 25 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 2 business days, along with photo evidence (highly suggested) to ensure proper resolution.