FAQs
Disclaimer: This notice is required by the federal Food, Drug, and Cosmetic Act. Any statements used are not intended to diagnose, treat, cure, or prevent any disease or infection. We cannot guarantee nor can we be responsible that every individual will not develop an allergic, sensitive, or irritative reaction to any of the ingredients our products may contain. By visiting this site, you acknowledge, understand, and agree to the ingredients and the regulations of this notice.
Hours of Operation
Sycrece’s Beauty is a small business whose support team only consists of a few friends and family. Our support team can be reached via email at info@sycrecesbeauty.com for any questions, and a person on our team will follow up with you within 24 hours.
Formulas You Can Trust
Because “clean" and “natural” beauty lack a regulatory definition by the Food and Drug Administration, we still chose to market our brand as "clean and natural”, due to the ingredients that make up our products. We do use preservatives so our products will have a longer shelf-life from bacteria and mold. Our products are thoughtfully formulated and made to comply with quality and safety regulations. Sycrece’s Beauty is cruelty-free, Leaping Bunny certified, non-toxic, and provides some vegan and gluten-free options.
Out-of-Stock Inventory
We’re so grateful and humbled by the support of our Sycrece’s Beauty community, and we appreciate you sticking by us while we work tirelessly to get products back in stock. We know it’s frustrating when you can’t find your Sycrece’s Beauty products - our teams are working as quickly as possible to get your favorite items back in stock and ensure they’re regularly available. Thanks for being patient with us!
Patch Testing Encouraged
Q: Should I do a patch test before applying the product?
A: Yes, Sycrece’s Beauty encourages that a patch test be conducted before applying the product to ensure that there are not any adverse reactions to our products. Sycrece’s Beauty does provide samples of some of our products for your test before purchasing a full item.
For general questions about our products, please contact our Sycrece’s Beauty support team for assistance at info@sycrecesbeauty.com.
My Order
Q: Help, my order is missing.
A: Sycrece’s Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Sycrece’s Beauty will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate if the package is missing.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Please contact our support team for assistance at info@Sycrecesbeauty.com for any assistance.
Q: How do I change or cancel my order?
A: We do not accept cancellations on orders, you will have to return the item, Refer to the refund and exchange description for more information.
The monthly subscription plan can be canceled at any time. This process can be done under the customer account. If you have issues, you can cancel your subscription by emailing info@sycrecesbeauty.com with your order number.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Q: How can I find the status of my order?
A: Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account.’
Q: Where can I track my order?
A: We will email you a shipment notification and a tracking number as soon as your package ships.
Q: My Item(s) arrived damaged, or I am missing an item, what should I do?
A: Please inspect your order upon reception and contact us immediately if the item is defective, missing, or damaged or if you received the wrong item so we can evaluate the issue and make it right. All damaged claims must be submitted within 2 business days, along with photo evidence and order number (highly suggested) to ensure proper resolution. Please contact us right away at info@Sycrecesbeauty.com.
Sycrece’s Beauty reserves 25 days to reship any reported missing or damaged items from the initial shipment date.
Q: I typed in my wrong address and need to change it
A: Unfortunately, once orders are submitted, they cannot be canceled or modified. Please make sure to review your order information before submitting it.
If a package is returned to Sycrece’s Beauty due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for a delivery, the customer will be responsible for the return shipping and redelivery costs. Sycrece’s Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Shipping & Returns
Q: Do you accept returns or exchanges?
A: The return/exchange policy is strictly enforced as these are considered beauty items and are not allowed to be resold. To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened, unworn, or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Refunds will not include shipping costs. We are not responsible for shipping costs if you choose to return the products. You’ll also need the receipt or proof of purchase. By visiting this site, you acknowledge, understand, and agree to the regulations of this policy.
Note you are allowed 1 return or exchange on your original order.
To start the return process, you can contact us at info@sycrecesbeauty.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for the shipping cost. Any items returned to us without first requesting a return will not be accepted.
Shipping fees, including return shipping fees, are not refundable.
You can always contact us for any return questions at info@sycrecesbeauty.com.
No refunds or exchanges on used products, subscription boxes, gift cards, samples, free gifts, etc. The return/exchange policy is strictly enforced as these are considered beauty, and they are not allowed to be resold.
You can always contact us for any return questions at info@sycrecesbeauty.com.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Shipping fees, including return shipping fees, are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fees, including return shipping fees, are not refundable. If more than 15 business days have passed since we approved your return, please contact us at info@sycrecesbeauty.com.
Q: When can I get my items out of stock?
A: We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on backorder. Your remaining back-order items will be shipped separately as soon as possible with no extra shipping costs charged to you. If products are out of stock, we will refund your money.
Q: How long is shipping?
A: Our top priority is to ensure you receive your order as soon as possible. Orders are shipped from our warehouse; due to the high volume of orders, it may take up to 3-5 business days to process orders and up to 5 days for shipping, plus a possible 7-day delay from carriers, which is unfortunately outside our control. International orders can take up to three weeks. Some orders may come in multiple packages during this time, with tracking information provided.
Understand that this order cannot be canceled or modified after purchase once submitted.
- Acknowledge all shipping and address information entered is correct and cannot be edited after submission. Please double-check for any apt or suite # that needs to be added.
My Account
Q: I forgot my password, how do I login?
A: If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow the instructions to reset it. Need more help? Contact us at info@sycrecessbeauty.com.
Q: How can I unsubscribe from receiving promotional e-mails?
A: You can unsubscribe from Sycrece’s Beauty promotional emails by clicking the link provided at the bottom of the email to be removed from the mailing list. Please note that unsubscribing from our promotional emails will not affect your receipt of orders and shipment confirmations or other transactional notifications for orders placed.
Other
Q: Do you provide vegan products?
A: Yes, we do provide some vegan products. The product description will list this information.
Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free, meaning we do not test on animals.
Q: Do you provide gluten-free products?
A: Yes, we do provide some gluten-free products. The product description will list this information.
