The return/exchange policy is strictly enforced as these are considered beauty items and are not allowed to be resold. To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened, unworn, or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Refunds will not include shipping costs. We are not responsible for shipping costs if you choose to return the products. You’ll also need the receipt or proof of purchase. By visiting this site, you acknowledge, understand, and agree to the regulations of this policy.
Note you are allowed 1 return or exchange on your original order.
To start the return process, you can contact us at firstname.lastname@example.org or request a refund under your account. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for the shipping cost. Any items returned to us without first requesting a return will not be accepted.
Shipping fees, including return shipping fees, are not refundable.
You can always contact us for any return questions at email@example.com.
Exceptions / Non-Returnable Items (Subscriptions, Gift Cards, Free Gifts, Etc)
No refunds or exchanges on used products, subscription boxes, gift cards, samples, free gifts, etc. The return/exchange policy is strictly enforced as these are considered beauty items and are not allowed to be resold.
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on backorder. Your remaining back-order items will be shipped separately as soon as possible with no extra shipping costs charged to you. If products are out of stock, we will refund your money.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. All damaged claims must be submitted within 2 business days, along with photo evidence and order number (highly suggested) to ensure proper resolution.
Sycrece’s Beauty reserves 25 days to reship any reported missing or damaged items from the initial shipment date.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We do not accept cancellations on orders. You will have to return the item. Refer to the refund and exchange description for more information.
The monthly subscription plan can be canceled at any time. This process can be done under the customer account. If you have issues, you can cancel your subscription by emailing firstname.lastname@example.org with your order number.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Shipping fees, including return shipping fees, are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fees, including return shipping fees, are not refundable. If more than 15 business days have passed since we approved your return, please contact us at email@example.com.
Returns with Dealer/Outside Purchase
Items purchased from other retailers, dealers, or resellers and not directly from our website are not eligible for a return, refund, store credit, or exchange.